Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the
product. At our sole discretion after 14 calendar days, we will offer an
exchange or store credit only. Items must be in "new, unaltered and unused
condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 14 calendar days of the delivery date (after 14 days no returns are
• -must not be a special order or a custom order all custom work is a final sale
• -unless noted that it cannot be returned or has a different return
policy time period other than that 7 days noted in that item's
particular item description.
If an item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged
and are not damaged. Again you MUST contact us within 7 days if you intend to
return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT
contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Heavens Gate Metal Works
Payson, AZ 85541
Mon - Thursday: 9:00am - 5:00pm
Friday 9:00am -2:00pm